Leslie Richards, SEPTA General Manager: Leadership and the Link Between Community and Transportation

Leslie Richards, general manager of the Southeastern Pennsylvania Transportation Authority (SEPTA), joins the ITE Talks Transportation podcast for a conversation on leadership, the inextricable link between community and transportation, and managing a multimodal transportation system. Richards, who recently wrapped up her tenure as secretary of the Pennsylvania Department of Transportation, is the first transportation planner to lead SEPTA. She discusses the opportunities and challenges faced by the agency, which provides 300 million trips per year.

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Leslie Richards

NJ Transit’s Customer Advocate Looks to Improve Communications Between Agency and Its Riders

Being in the middle can sometimes be a tough place. Stewart Mader’s job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers’ ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he’s learned since joining NJ Transit in April 2019.

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Stewart Mader