NJ Transit’s Customer Advocate Looks to Improve Communications Between Agency and Its Riders

Being in the middle can sometimes be a tough place. Stewart Mader’s job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers’ ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he’s learned since joining NJ Transit in April 2019.

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Stewart Mader

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NJ Transit President Kevin Corbett Talks Challenges And Future Of System

New Jersey Transit has been the subject of much attention the past few years for service issues, primarily with its commuter rail service. In February 2018 Kevin Corbett was appointed as the agency’s president and CEO. Corbett talks with Transportation Radio about what’s he’s learned since taking the reins and how he intends to deal with the challenges that still confront the organization.

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Kevin Corbett - NJT

Kevin Corbett

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